Make It Easy for Your Clients toChoose You
Did you know that nine out of ten consumers say they will continue to buy from a company if the returns process is easy? At Lemonpath, we can make that happen for your customers while cutting costs for your business.
Our team has more than 17 years of experience with returns processing and takes proactive measures to reduce costs during the returns process. If you’d like to efficiently manage your returns, contact Lemonpath today.
What Is Returns Processing?
Returns processing refers to the entire series of events that occurs after a customer requests a return. This includes receiving the item, assessing whether it is suitable for resale, restocking it, and issuing your customer with a refund or replacement.
Types of Returns We Process
We work with eCommerce and product businesses in all industries, including beauty and cosmetics, health and well-being, food and beverages, fashion and more. We can manage returns due to:
- Product damage during transit
- Wrong items shipped
- Customer dissatisfaction
- We can offer large scale retail returns for our wholesale customers
We will help you set up full integration between your returns processing systems and our facility for seamless service.
How Returns Processing Works
Step 1- Receive Your Return
When a customer places a return through your system, we will set it up so that we receive the returned item.
Step 2 - Restock for Resale
After we have received the return, we will inspect it for damage or defects. If possible, we will restock the item for resale or repackaging.
Step 3- Issue a Refund or Replacement
Next, we will automatically issue a refund or send your customer a replacement quickly to ensure customer retention. Contact us today to learn more.