50,000+
Orders Fulfilled per annum
2pm
Daily Cut-off
99%
OTIF
Objective
A leading homewares brand, known for stylish and functional products, needed a fulfilment partner capable of supporting both their growing direct-to-consumer ecommerce and business-to-business retail operations. With a mix of daily online orders and larger B2B shipments, they turned to Lemonpath for a solution that could flex with their needs, support ongoing growth in the UK and international markets, and reliably service major retailers.
Process
Lemonpath has partnered with a leading homewares brand for several years, delivering a tailored fulfilment service that scales from individual ecommerce orders to bulk B2B shipments. The partnership is built on trust, clear communication, and a shared commitment to excellence whether handling a single item, a full pallet, or a complex multi-channel order.
Key services include:
Daily pick, pack, and dispatch of B2C ecommerce orders, including Amazon fulfilment
B2B order fulfilment for UK and international retailers, including palletisation, labelling, and retailer-specific compliance
Inventory management and stock control across multiple sales channels
Returns handling and customer service support for both direct consumers and business clients
Product reworks, kitting, and relabelling to meet brand or retailer requirements
Real-time reporting and communication to ensure smooth operations and full visibility
Challenges
Dual-Channel Fulfilment
Balancing the speed and accuracy required for B2C ecommerce and Amazon orders with the scale, compliance, and retailer-specific requirements of B2B shipments.
Seasonal Peaks and Growth
Managing high volumes during promotional periods, product launches, and peak seasonal demand, while scaling operations to support year-on-year growth in the UK and international markets.
Brand Consistency
Ensuring every order, whether a single online purchase or a full pallet for a major retailer reflects the premium homewares brand’s quality and presentation standards.
Solutions
Lemonpath responded with a flexible, scalable approach designed to support growth across all channels:
Dedicated Fulfilment Team – ensures consistency and accuracy across B2C, Amazon, and B2B operations.
Customised Processes – tailored workflows meet the specific requirements of each sales channel and major retailer.
Value-Added Services – reworking, kitting, and relabelling are available on demand to quickly adapt stock and maintain brand standards.
Transparent Communication & Reporting – live updates and insights provide full visibility, enabling the brand to plan confidently for year-on-year growth and international expansion.
"Lemonpath has been a key part of our growth. Their team is responsive, reliable, and always ready to help, whether it’s a regular dispatch day or a last-minute rework."
Leading Homewares Brand
Operational Director
